Will you replace CCC ONE or Mitchell?

No. Those are the estimating core and the carrier integration point. We build around them — customer comms, supplement workflow acceleration, parts tracking.

Can you integrate with carrier portals?

Where APIs exist, yes. Where the only path is the portal UI, we automate the prep work (packet generation, evidence assembly) and the human still pushes through the portal — that's a meaningful time save.

What about non-DRP shops?

Non-DRP shops live or die on customer reviews and direct booking. The customer-comms autopilot pays back fastest here.

Do you handle paintless dent repair or specialty shops?

Yes — different operational profile (faster turnaround, less insurance friction, more direct-pay) but the customer comms + scheduling patterns apply.

AI for Auto Body

AI & automation for auto body & collision repair operators.

Auto body shops are fundamentally insurance-driven operations dressed up as customer-service businesses. The shops winning this market are the ones that move estimates, supplements, and parts approvals through insurance carriers fast while keeping the customer informed about a vehicle they may not see for two to four weeks. Most of our work in this space is about closing the comms gap between three parties — shop, insurance adjuster, and the customer who just wants to know when their car is ready.

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Who this is for

The auto body operators we work with

Independent body shops doing $1-10M in annual revenue
Multi-bay shops with DRP (Direct Repair Program) relationships
Shops with their own paint booth and parts ordering
Operators on CCC ONE, Mitchell, or Audatex estimating systems

Where you're losing money

The four highest-cost workflows in auto body

Customer status comms are the #1 reason for bad Google reviews — customers feel forgotten during a 2-4 week repair

Cost: Reviews drive 50%+ of inbound customer flow for non-DRP body shops; bad ones cap growth

Supplement approvals stall in carrier inboxes for days

Cost: Days of float on vehicles taking up rack space while shop waits for adjuster to approve additional damage

Parts ordering and tracking handled across multiple supplier portals

Cost: Office time + delayed completions when parts hit the wrong door or get backordered without notification

DRP requirements differ per carrier — admin chases compliance manually

Cost: Risk of losing DRP status (huge revenue stream) over avoidable compliance slippage

What we'd build for you

Three surgical tools that ship in weeks, not months

Build 1

Customer status comms autopilot

Customer gets SMS at every milestone (vehicle in, estimate written, parts ordered, paint, reassembly, ready). Photos at key stages. Customer never has to call to ask 'when is it done?'.

Time: 2-3 weeks
Price: $2,000-$4,500

Build 2

Supplement workflow accelerator

Supplement requests packaged with photo evidence and submitted to the right carrier portal, with automated follow-up reminders to the adjuster. Reduces days-to-approval significantly.

Time: 3-5 weeks
Price: $3,500-$8,000

Build 3

Parts tracking unifier

Parts ordered across multiple suppliers tracked in one view, with arrival ETAs and exception alerts (backorders, wrong parts). Office stops calling suppliers daily.

Time: 3-4 weeks
Price: $2,500-$6,000

Stack we typically build around

We integrate — we don't replace

CCC ONE, Mitchell Cloud Estimating, or Audatex (estimating)
AutoFluent, BodyShopBids, or industry shop management
QuickBooks Online or industry-specific accounting
Carrier-specific portals (every insurer has their own)
Twilio or shop-management built-in SMS

Frequently asked

Common questions from auto body owners

Will you replace CCC ONE or Mitchell?: No. Those are the estimating core and the carrier integration point. We build around them — customer comms, supplement workflow acceleration, parts tracking.
Can you integrate with carrier portals?: Where APIs exist, yes. Where the only path is the portal UI, we automate the prep work (packet generation, evidence assembly) and the human still pushes through the portal — that's a meaningful time save.
What about non-DRP shops?: Non-DRP shops live or die on customer reviews and direct booking. The customer-comms autopilot pays back fastest here.
Do you handle paintless dent repair or specialty shops?: Yes — different operational profile (faster turnaround, less insurance friction, more direct-pay) but the customer comms + scheduling patterns apply.

Three ways to start

Whatever fits your situation — pick one.

Quickest

Drop a note about what's slowing your business down. We respond same-day to genuine inquiries.

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